FAQ
Data Privacy and Security
Is SyncEd GDPR compliant?
Yes, SyncEd is GDPR compliant.
How do you ensure COPPA compliance?
COPPA compliance is ensured when your school has a technology waiver signed by parents that gives administrators the right to choose which tools students can use. We are happy to review the language in your school's waiver to confirm whether the use of SyncEd would be COPPA-compliant.
Can you sign a data processing agreement (DPA) for our school, state, region, or country?
Yes. We have already signed state DPAs in multiple states. If your state is not covered or if you have custom requirements, reach out to us at info@withsynced.com.
School Partnerships
How can I try SyncEd?
Getting your school or district started with SyncEd is as easy as booking a demo with the team! You can choose a time to talk with us here.
How much does SyncEd cost? Is it based on the number of students?
SyncEd pilots are small targeted periods where you can test our software at a reduced cost. Please contact our sales team for more details.
Paid plans for SyncEd can be purchased on an annual basis, and include professional development (PD) sessions for faculty. To get a quote for your school, email us at info@withsynced.com
What onboarding and training resources does SyncEd offer?
SyncEd licenses include unlimited professional development (PD) sessions for faculty and staff. Teachers have the option to book 1-1 onboarding calls.
Additionally, we have PD materials (printouts, decks, and video tutorials) and live chat support.
What customer service does SyncEd include? Is there 24/7 support?
SyncEd currently has live chat support from 9:00 AM to 9:00 PM U.S. Eastern Time. We are working to expand our customer support hours in the future.
For more complex queries, any schools partnered with SyncEd can book unlimited support calls with our team via Calendly.
Technical Details
Does SyncEd have SSO with Google Classroom?
Yes, we support Google Classroom SSO.
Does SyncEd integrate with our SIS (Veracross, Blackbaud, etc.) or LMS (Canvas, Blackboard, etc.)?
Yes, SyncEd supports integrations with SIS, LMS, and third party systems. Reach out to our team to discuss any specific software you are looking to integrate.
Admin and Teacher Functionality
What reporting is available to school administrators to track adoption and usage of SyncEd?
School administrators can view aggregate stats on usage and see which teachers have been using SyncEd and how often.
Admins are also able to see a global view of the school that includes all of the classes, students and teachers.
Product Roadmap
How often are updates made to SyncEd?
Updates are made to SyncEd on a regular basis, usually every 2-3 weeks. We are constantly looking to add new features based on feedback from our partner schools.
Can you add [your idea!] to SyncEd?
We'd love to hear more! Share any feedback, issues, or feature requests with Ankit, SyncEd's CTO, at ankit@withsynced.com. Nearly every feature and tool has originated from educator feedback!
What's the goal of SyncEd?
Our goal is to build the best data-driven, personalized learning platform for schools. We believe that schools have data containing insights to unlock the potential of every student, and with SyncEd, we can make that happen. Building close partnerships with schools will help us create the right solution to support the learning process effectively.
Teachers
Is SyncEd meant to replace teachers?
No, SyncEd is designed to enhance teaching, not replace educators. It's a tool to support and amplify your expertise and style.
How is SyncEd different than ChatGPT?
SyncEd is built for education and educators. It integrates with your school's systems and data, and already has a general understanding of the concepts that you're trying to teach. It offers educator-specific features with strong privacy protections and fits right into your workflow, unlike general-purpose AI like ChatGPT.
What are some best practices for SyncEd?
Use SyncEd as a starting point, then customize with your expertise.
Remember, AI is a tool to assist you, and it might make mistakes. Please review and update the content for accuracy and relevance. Let us know if there are any problems.
Combine SyncEd's insights with your own observations to build comprehensive student support.